A SaaS platform's complex call tracking system frustrated users. Mixed-methods research informed the redesign of two user flows: number pool management and onboarding. The changes reduced support tickets by 30% and achieved 95% positive beta feedback, streamlining the call tracking experience.
A SaaS platform needed to consolidate design language and reduce prototyping time. The project audited 20+ screens, defined an intuitive information architecture, and created a token taxonomy. Deliverables included a documentation wiki presented to the Engineering and product teams and a Figma component library with color palette and styles. The resulted documentation subsequently generated 2.2x traffic per person in 4 weeks.
A UX/UI exercise adapted an existing tablet app to RLCD (natural‑light) context. The process audited the original interface and identified strengths and pain points. High‑fidelity Figma prototypes improved readability across lighting conditions, streamlined navigation, reduced eye strain, and proposed energy‑efficiency improvements.