A SaaS platform's complex call tracking system frustrated users. Mixed-methods research informed the redesign of two user flows: number pool management and onboarding. The changes reduced support tickets by 30% and achieved 95% positive beta feedback, streamlining the call tracking experience.
Boston Children's Hospital faced low survey response rates from teen patients and commissioned a design challenge. The solution, "Virtual Challenge," offered a mobile app with gamified, bite-sized questions and rewards. The project also emphasized HIPAA compliance for patient data.
The "Tomato Dice" is a multimodal device that helps remote workers take effective breaks through timeboxing with visual and audio cues. After a year of ideation and prototyping, a usability study found users engaged with the dice and preferred it for relaxation. Recommendations included customization, volume control, and a silent mode for shared workspaces.